Contact Information

Welcome to Malaster Connect: Your Portal for Comprehensive ESD Packaging Solutions

We value our users and are committed to providing exceptional customer service. If you have any questions, concerns, or feedback, we’re here to help. Please feel free to contact us using the following methods:

Customer Support with Malaster Connect:

Our dedicated customer support team is available to assist you with any inquiries or issues you may have. Whether you need help with an order, have questions about our products or services, or require technical assistance, we’re just a message away. Contact our friendly support team via email at support@malaster.com or through the contact form below.

At Malaster, we understand that prompt and efficient customer support is crucial to ensuring your satisfaction. Our support team is trained to handle a wide range of inquiries, from product details and order tracking to troubleshooting and technical support. We are committed to resolving your issues swiftly and effectively, providing you with peace of mind and a seamless experience.

Sales and Business Inquiries through Malaster Connect:

For sales-related inquiries, partnerships, or any business-related matters, you can reach out to our sales team. Contact them by sending an email to sales@malaster.com, and we’ll promptly respond to discuss potential collaborations and opportunities.

Our sales team is eager to explore new business opportunities and partnerships. Whether you are interested in bulk orders, custom packaging solutions, or exploring collaborative ventures, we are here to listen and provide tailored solutions that meet your needs. We believe in building long-lasting relationships with our clients, grounded in trust, transparency, and mutual growth.

Media and Press via Malaster Connect:

Members of the media seeking information about Malaster or interested in conducting an interview or featuring our company are encouraged to contact our media relations department. Please email media@malaster.com, and we’ll be happy to provide the necessary resources and support.

We value the role of the media in informing the public and sharing our story. Our media relations team is equipped to handle press inquiries, provide detailed information about our products and services, and arrange interviews with our executives. We aim to support the media in producing accurate and insightful content about Malaster and our innovative solutions.

Feedback and Suggestions with Malaster Connect:

We greatly value your feedback and suggestions. Your input helps us improve our products and services, ensuring we meet and exceed your expectations. If you have any ideas, comments, or suggestions, please don’t hesitate to share them with us at feedback@malaster.com.

Your feedback is a vital component of our continuous improvement process. We encourage you to share your experiences with our products and services, as well as any ideas for new features or improvements. By listening to our customers, we can innovate and enhance our offerings to better serve your needs and stay ahead in the industry.

Report Security Concerns through Malaster Connect:

At Malaster, we take security very seriously. If you believe you’ve discovered a security vulnerability or have concerns about the safety of our website, please reach out to our security team immediately at security@malaster.com. We appreciate your assistance in maintaining a safe online environment.

Ensuring the security of our website and protecting your data is our top priority. Our security team is dedicated to identifying and addressing potential vulnerabilities promptly. If you suspect any security issues, please do not hesitate to contact us. Your vigilance helps us maintain a secure and trustworthy platform for all our users.

Address for Malaster Connect:

 If you prefer traditional mail or need to send us physical documents, you can do so at our office address:

 

Malaster Company, Inc.

3565 Victory Streeet, STE B

Santa Clara, CA 95054

 

Please note that this address is for correspondence purposes only and not for customer visits or product returns. For returns or exchanges, please follow the instructions provided in our Returns and Refunds policy.

We welcome your correspondence and are happy to receive documents and letters at our office address. However, please be aware that this location is not set up for in-person visits or handling product returns. For any returns or exchanges, please adhere to our official Returns and Refunds policy to ensure your request is processed efficiently.

We aim to respond to all inquiries within 24 to 48 hours. However, during busy periods, it may take slightly longer. Rest assured, we are working diligently to address your concerns and provide the best possible support.

Thank You for Choosing Malaster

Thank you for choosing Malaster. We look forward to assisting you and providing you with an exceptional experience! Visit our product page, blog, and custom product page for more information.

We are committed to your satisfaction and are always here to help you make the most of our products and services. By choosing Malaster, you are partnering with a company dedicated to innovation, quality, and customer service excellence. We look forward to serving you and helping you achieve your goals with our comprehensive ESD packaging solutions. ​