Refund and Returns Policy

Effective Date: July 6, 2026

Return Policy Summary

• Eligible standard products may be returned within thirty (30) days of delivery with prior authorization.
• A Return Merchandise Authorization (RMA) is required before any product is returned.
• Returned products must be unused, uncontaminated, in resalable condition, and in original packaging.
• Customers are responsible for return shipping unless Malaster confirms a product defect or shipping error.
• Approved returns received from day fifteen (15) through day thirty (30) are generally subject to a twenty-five percent (25%) restocking fee, which may be waived at Malaster’s sole discretion.
• Custom, made-to-order, engineered-to-order, special-order, sourced-to-order, modified, or customer-specific products are not returnable unless defective or shipped in error.

1. Scope of this Policy

This Refund and Returns Policy applies to products purchased from The Malaster Company, Inc. through our website, by purchase order, or through another approved ordering method.

All returns require prior authorization and are subject to inspection upon receipt.

2. Return Eligibility

The Malaster Company, Inc. accepts authorized returns on eligible standard products when the return request is submitted within thirty (30) days of delivery and the product meets the condition requirements described in this policy.

Products must be unused, uncontaminated, undamaged, in new and resalable condition, and returned in their original packaging with all applicable documentation, labels, and paperwork.

3. Return Authorization Required

Customers must contact Malaster and receive an approved Return Merchandise Authorization (RMA) before returning any product. Products returned without an approved RMA may be refused, rejected, or returned to the sender at the customer’s expense.

4. Return Window

Eligible return requests must be made within thirty (30) days from the date of delivery.

Products received after thirty (30) days may be rejected and returned to the customer at the customer’s expense.

5. Non-Returnable Products

Custom-manufactured, made-to-order, engineered-to-order, special-order, sourced-to-order, modified, or customer-specific products are not eligible for return unless Malaster confirms that the product is defective or was shipped in error.

6. Return Shipping Cost

Customers are responsible for the cost and risk of returning products to Malaster unless Malaster confirms that the product was defective or shipped in error.

Return shipments must be prepaid. C.O.D. or collect shipments will not be accepted.

When Malaster confirms that a product was defective or shipped in error, Malaster may provide prepaid return shipping, replacement shipment, account credit, refund, or other return instructions.

7. Shipping Damage, Missing Items, or Incorrect Shipments

Customers should inspect all deliveries promptly upon receipt. Visible shipping damage should be noted with the carrier at the time of delivery whenever possible.

Shipping damage, missing items, incorrect items, or other order discrepancies should be reported to Malaster as soon as possible and no later than thirty (30) days after delivery.

8. Restocking Fees

Approved returns received within fourteen (14) days of delivery are generally eligible for a refund without a restocking fee.

Approved returns received from day fifteen (15) through day thirty (30) are generally subject to a twenty-five percent (25%) restocking fee.

The Malaster Company, Inc. reserves the right, at its sole discretion, to waive or reduce any applicable restocking fee based on the circumstances of the return, customer relationship, product condition, or other business considerations.

9. Inspection and Approval

All returned products are subject to inspection after receipt. Malaster reserves the right to reject any return that does not match the approved RMA, does not meet the condition requirements, is not eligible for return, or was returned without authorization.

10. Refunds, Credits, and Replacements

Following inspection, Malaster will determine the appropriate remedy, which may include replacement, refund, or account credit depending on the circumstances of the return.

Refund amounts may be adjusted if returned products are incomplete, damaged, contaminated, or otherwise fail to meet the return conditions described in this policy.

Approved refunds are generally processed within seven (7) to ten (10) business days after inspection and approval. Refunds are typically issued using the original payment method whenever practical.

11. Customer Responsibility for Product Selection

Customers are responsible for confirming that products are suitable for their intended application before purchase. Product names, package families, industry terms, dimensions, drawings, images, descriptions, and general references are provided to assist with product identification and selection.

Malaster does not guarantee that a product will fit, retain, protect, transport, store, or otherwise function for a customer’s specific device, component, process, or application unless Malaster has provided written confirmation for that specific use.

12. Contact Information

To request a Return Merchandise Authorization (RMA), contact The Malaster Company, Inc. before shipping any product back. Returns shipped without an approved RMA may be refused or returned to the sender.

The Malaster Company, Inc.
3565 Victor Street, Suite B
Santa Clara, CA 95054 USA
Phone: (408) 745-0104
Email: contact@malaster.com